CORONAVIRUS UPDATE:

Updated March 23, 2020, 5:02 PM EST – WE are aware that different city and state governments are actively regulating non-essential deliveries, which may have an impact on shipments.  We are watching the situation closely. This page will be updated if  Pet Transport is cancelled or needs to be rescheduled to a later date. We will also notify our customers as soon as we  have any news.

For more frequently asked questions, please refer to our FAQ section at the bottom of this page. 

With the impact of the coronavirus (COVID-19) now being felt across so many aspects of everyday life – including logistics supply chains around the world – the well-being of our shipping customers continues to be our top priority today.

To ensure the health and safety of our community, we are currently conducting all business functions remotely. We know that many families rely on our services to move their pets, purchase pet products and help with their pets or pet adoption.

As this is an ever-changing and fast-evolving situation, we’re closely monitoring operations and proactively communicating should we see any potential developments that may impact pickup and delivery for both shippers and service providers. Rest assured, we are  here and ready to provide the same level of support families have come to expect.

While we may be an online marketplace that virtually connects families with pet transport and products, we feel a responsibility to remind both parties who may have person-to-person contact (such as a handshake) of the importance of health and safety measures.

Given that a transporter can be in physical contact with multiple customers in a given day — often in entirely different cities and states – there’s a heightened potential for both parties to share, pass, or contract COVID-19. As a result, we strongly recommend the following actions:

DO NOT SHAKE HANDS. 

It may feel awkward rejecting a customary handshake but for everyone’s safety, please avoid it. Medical professionals say shaking hands is the easiest way to spread the virus.

PROVIDE THRESHOLD SERVICE ONLY. 

At this time, we are advising carriers who service our business shippers to refrain from making room-of-choice deliveries. To ensure everyone’s safety, transporters should only be offering threshold service.

PROMOTE HEALTH ETIQUETTE. 

If the situation allows, provide your driver with an alcohol-based hand sanitizer or a place to wash their hands – or accommodate their request for it. They’ve likely been on the road and may not have had a recent chance to wash up.

PRACTICE PATIENCE. 

If either party faces extenuating circumstances related to the virus, show some understanding. We’re all in this together.

We also encourage everyone to follow health and safety guidelines recommended by the Center for Disease Control (CDC), as well as state and local health agencies.

Should drivers continue to deliver to people’s homes?

As a carrier, please use your best judgment and pay close attention to CDC, state, and local guidelines when bidding on and completing residential shipments. If you would prefer to not enter the pickup or delivery location, please proactively communicate your plans with the customer before bidding or picking up the shipment. If you already have the shipment in your possession, please communicate your preferred method of delivery with the customer as soon as possible.

As a customer, please exercise patience and understanding should a driver seek delivery alternatives and please let your carrier know if you prefer a “no contact” delivery.

What is a “no contact” delivery?

A “no contact” delivery is completed when the driver drops your items on a porch, outside a garage, or at some other location that does not require them to enter your home.

Are we providing a “no contact” delivery option?

We have no plans to create a new delivery type through our product at this time. We’re asking that carriers and customers take appropriate precautions based on government regulations and guidelines.

What if a shipment becomes delayed or rescheduled due to travel restrictions?

At this point in time, we are not seeing and do not expect to see widespread restrictions on travel within the US. We will to check regional limits on travel or delivery before picking up a shipment. We ask that families please keep us updated also.

What if I am in possession of a customer’s shipment and travel restrictions prevent me from making the delivery?

We will take the following steps:

• Immediately contact the family to alert them that the delivery will be delayed.
• If the family accepts a delayed delivery and we are able to hold your pet, we will make arrangements to board your pet until delivery is possible.
• If you, (the family) would like your pet/s returned to their origin or you/ we are not able to board them, we will make a reasonable effort to return pet/s to the pickup location.

You will not be penalized for rescheduling related to COVID-19 restrictions. Please reach out to us if you have any concerns.

What if a TSP is in possession of my shipment and travel restrictions prevent the delivery from taking place?

If you believe newly enacted travel restrictions may close a delivery location or otherwise prevent a scheduled delivery from being successfully completed, please take the following steps:

• Immediately contact the TSP to alert them that delivery may not be possible.
• Inform the TSP of your preference for delayed delivery or return of the item to its origin.

Please reach out to us if you have any concerns

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Are we seeing a downturn in traffic due to COVID-19?

Fortunately, we haven’t seen the outbreak cause major disruption in pickup and delivery operations for shipments booked through us. Business is as usual for this time of year.

As always, you can still contact us 24/7 if you have any questions or concerns. We thank you for your continued business and look forward to helping get your fur-babies home!